Customer service in hospitality & food service
Description
If you are active in the restaurant or hospitality industry, you already know how important customer service is in gaining loyal and satisfied customers, who, in turn, will bring in even more customers, advertising your business.
What you may not know is that the main reason for customer loss (68%) is problematic service, while only 14% leave because the product/service is bad. Just one rude or indifferent employee is enough for a customer to be lost forever, even if you offer an impeccable product or service. Just one employee who cannot or does not want to provide quality service is enough for you to receive complaints and negative reviews.
In the book Customer Service in Restaurants and Hospitality you will learn the secrets of customer service that will differentiate you from competitors, giving you a strong competitive advantage.
· Through the use of many examples, you will identify good and bad practices that will help you properly handle similar situations in the future.
· The innumerable case studies will help you delve into exemplary service, become better professionals, and enhance your guests' experience.
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Κατηγορία
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Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Κατηγορία
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
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