100+1 Stories of Excellent Service
Description
The ideal way to understand all aspects of impeccable customer service is not through the recitation of simple theories and definitions, but through the narration of true stories, with real people who went the extra mile to satisfy and delight a customer.
The book 100+1 Stories of Impeccable Service is an easy-to-read text that describes how certain companies, such as Amazon, Zappos, Nordstrom, Ritz-Carlton, Disney, and many others, who had empathetic employees with a genuine desire to serve (or "proactive" customer service departments), who sought ways to go the extra mile, managed to pleasantly surprise and ultimately exceed their customers' expectations.
Reading these stories, the reader can be moved to realize that humanity still exists, that there are still people who will do everything they can to make you smile. As a sign in a shop famously read: "In a world that is rotting, be a soul that blossoms"...
Συχνές Ερωτήσεις
This is a description for faqs section.
Κατηγορία
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Κατηγορία
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Συχνές ερωτήσεις
Use this text to answer questions in as much detail as possible for your customers.
Didn't find your answer?
Do not hesitate to contact us.
