{"product_id":"100-1-istories-apsogis-eksypiretisis","title":"100+1 Stories of Excellent Service","description":"\u003cp class=\"MsoNormal\"\u003e\u003cspan\u003e\u003cspan style=\"font-family: Calibri;\"\u003eThe ideal way to understand all aspects of impeccable customer service is not through the recitation of simple theories and definitions, but through the narration of true stories, with real people who went the extra mile to satisfy and delight a customer.\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"font-family: Calibri;\"\u003eThe book 100+1 Stories of Impeccable Service is an easy-to-read text that describes how certain companies, such as \u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003eAmazon\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eZappos\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eNordstrom\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eRitz\u003c\/span\u003e\u003cspan\u003e-\u003c\/span\u003e\u003cspan\u003eCarlton\u003c\/span\u003e\u003cspan\u003e, \u003c\/span\u003e\u003cspan\u003eDisney\u003c\/span\u003e\u003cspan\u003e, \u003cspan style=\"font-family: Calibri;\"\u003eand many others, who had empathetic employees with a genuine desire to serve (or \"proactive\" customer service departments), who sought ways to go the extra mile, managed to pleasantly surprise and ultimately exceed their customers' expectations.\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e\u003cbr\u003e\u003c\/span\u003e\u003cspan\u003e\u003cspan style=\"font-family: Calibri;\"\u003eReading these stories, the reader can be moved to realize that humanity still exists, that there are still people who will do everything they can to make you smile. As a sign in a shop famously read: \"In a world that is rotting, be a soul that blossoms\"...\u003c\/span\u003e\u003c\/span\u003e\u003cspan\u003e\u003c\/span\u003e\u003c\/p\u003e","brand":"Rosili Publishing House","offers":[{"title":"Default Title","offer_id":54217419161929,"sku":null,"price":14.99,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/1006\/3878\/5865\/files\/100_1-istories-front.jpg?v=1776432151","url":"https:\/\/www.rosilihubs.gr\/en\/products\/100-1-istories-apsogis-eksypiretisis","provider":"Rosili Hubs","version":"1.0","type":"link"}